Cjams (Child, Juvenile, and Adult Management System) project, aimed at revolutionizing the existing DHS processes across all agencies in the state of Maryland. This comprehensive endeavor encompassed the enhancement of systems for Foster Care, Adult Services, Child Welfare, Licensing, and Monitoring, ensuring a cohesive and efficient management system for diverse demographics.
As the Lead UX Designer, I assumed a pivotal role upon joining the company in 2018, overseeing a team of UX designers throughout the project. Collaborating closely with my team, we operated onsite at the DHS office in Baltimore, Maryland, ensuring seamless integration and alignment with project objectives and stakeholder needs.
Project Overview
Process
Upon my arrival, the DHS process was entrenched in an older system, necessitating a comprehensive overhaul. Employing design thinking methodologies, I facilitated workshops aimed at eliciting insights from key stakeholders within DHS. Despite limited access to day-to-day individuals, these sessions proved invaluable in identifying pain points and eliciting business requirements for the new system. Collaborating closely with DHS personnel, their real-time feedback during design reviews bolstered our confidence in the final deliverables, ensuring the new system met their needs effectively.
Solution
Through close collaboration with the development team, we efficiently produced a final prototype for the Cjams project, demonstrating alignment with key business requirements in a timely manner. This collaboration ensured that the prototype effectively showcased the envisioned features and functionalities essential for meeting project objectives.
- Replaces current systems: MD CHESSIE, CIS, and ASSIST
- Will be used by Child Welfare, Adult Services, OLM and Juvenile Services (DJS)
- Will be a new system for Intake Workers, Supervisors, Case Managers, Administrators, and others
- Is web-based, so it is accessible from anywhere with an internet connection
- Enables workers to access, look up information, and enter data from secure smartphones and tablets
- Enables workers and families to interact in real time when dealing with issues of safety, service planning, and referral to services
- Provides access to real-time, updated information
Outcomes
Presently, DHS workers are experiencing heightened satisfaction due to the improved user experience of the system they engage with daily. This achievement underscores our commitment to enhancing user satisfaction and operational efficiency within critical organizational frameworks.
The CJAMS project is live here here
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